Sharon Works as a Customer Service Agent at Ace Technologies

Sharon works as a customer service agent at Ace Technologies, a firm that develops inventory management software. Sharon needs to inform her manager about a customer issue that has escalated. Sharon, to avoid presenting negative information to her manager, frames information in a more positive light than reality. In this example, _____ bias occurs.

A) representativeness
B) satisficing
C) overconfidence
D) underconfidence
E) hindsight