When Online Trading Emerged in the Late 1990s, A

When online trading emerged in the late 1990s, A.G. Edwards avoided online trading because personal relations with brokerage clients are central to the firm's strategy. Which of the following responses of firms to disruptive innovations does this example illustrate?

A) Focusing on traditional modes of business.
B) Offering lower cost products or services.
C) Entering a strategic alliance with a global player.
D) Developing better product differentiation.
E) Matching the competitor's move.