At a technology firm, human capital would be critical to forming and using the firm's capabilities in customer relationships, scientific and research skills, and technical skills in hardware, software, and services.

Question

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Human capital, which includes the skills, knowledge, and experience of employees, is essential for developing and leveraging a firm's capabilities in areas such as customer relationships, scientific research, and technical skills, especially in a technology firm.

At a Technology Firm, Human Capital Would Be Critical to Forming