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A Major Retail Organization Is Concerned About Customer Satisfaction

Question 56

Multiple Choice

A major retail organization is concerned about customer satisfaction.One way to indirectly increase customer satisfaction is to directly .


A) increase employees overall compensation
B) increase employees reliance on tips for part of their salary
C) increase employees' perceptions that they are being treated fairly on the job
D) increase the training given to each employee
E) hire more extroverted employees

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