Which one of the following statements regarding customers' definition of quality is FALSE?
A) Conformance to specifications is not a concern for a service provider because no tangible product is produced.
B) Consumers may change their perception of quality.
C) Consumers consider various aspects of quality such as value, service support, and psychological impressions.
D) Customers consider how well a product serves its intended purpose at a price they are willing to buy.

Question

Quizplus · Accepted Answer

Conformance to specifications is important for service providers as well, as services have standards and expectations that need to be met to ensure quality.

Which One of the Following Statements Regarding Customers' Definition of Quality