Which one of the following statements concerning TQM is FALSE?
A) Quality is a responsibility to be shared by the entire organization, especially the workers who actually make the product or service.
B) One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee.
C) In TQM, the level of output has the highest priority.
D) In TQM, everyone in the organization must share the view that quality is an end in itself.

Question

Quizplus · Accepted Answer

In TQM, the focus is on quality improvement and customer satisfaction rather than just increasing the level of output.

Which One of the Following Statements Concerning TQM Is FALSE