what is the relative emphasis or weighting of the dimensions of customer value that operations management must possess to outperform its competitors?
A) Competitive priorities
B) Market differentiation
C) Suppliers' bargain
D) Customers' promo

Question

Quizplus · Accepted Answer

Competitive priorities refer to the dimensions of customer value that operations management focuses on to gain a competitive advantage, such as cost, quality, flexibility, and delivery.

What Is the Relative Emphasis or Weighting of the Dimensions