_____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.
A) TQM
B) Continuous improvement
C) Benchmarking
D) Empowerment
E) MBO

Question

Quizplus · Accepted Answer

Benchmarking is the process of comparing one's business processes and performance metrics to industry bests and/or best practices from other industries. Through this process, companies can identify areas where they are falling short and take steps to improve their practices and become more competitive. TQM, Continuous improvement, Empowerment, and MBO are all management approaches or philosophies that focus on improving business performance, but they are not specifically related to the process of benchmarking.

_____ Is a Process Whereby Companies Find Out How Others