Lola and Sue are talking about a reorganization announcement. Lola is demonstrating ________ listening by putting herself in Sue's shoes and trying to understand Sue's personal concerns regarding the changes.
A)sympathetic
B)empathetic
C)complimentary
D)linguistic
E)optimistic

Question

Quizplus · Accepted Answer

Empathetic listening involves understanding and sharing the feelings of another person, which is what Lola is doing by putting herself in Sue's shoes.

Lola and Sue Are Talking About a Reorganization Announcement