A coffee shop uses an online system to engage customers. After each transaction, customers receive a text asking them to rate their experience with either a smiley, neutral, or sad face emoji. This practice is an example of ________ control.
A)behavioral
B)concurrent
C)bureaucratic
D)feedforward
E)feedback

Question

Quizplus · Accepted Answer

This practice is an example of feedback control, as it involves collecting information about customer experiences after the transaction has occurred to improve future service.

A Coffee Shop Uses an Online System to Engage Customers