A company that produces business telephones does an audit of customer complaints. The results reveal that the customer support department has the biggest share of complaints. This represents a ________ defect.
A)product
B)manufacturing
C)service
D)distribution
E)supply

Question

Quizplus · Accepted Answer

The complaints are related to the customer support department, which is a service-related issue, not a problem with the product, manufacturing, distribution, or supply.

A Company That Produces Business Telephones Does an Audit of Customer