Customer complaints are a tedious part of the front office manager's job responsibilities. Therefore, when a customer complains, the front office manager should refer them to the general manager of the hotel.

Question

Quizplus · Accepted Answer

The front office manager is typically responsible for handling customer complaints as part of their role, and referring every complaint to the general manager would be inefficient and could escalate issues unnecessarily.

Customer Complaints Are a Tedious Part of the Front Office