Based on the feedback of a pilot study, the authors modified the competency model to reflect hospitality-specific behavior. The final competency model consisted of eight overarching factors. Which of the following was not one of the eight factors?

Question

Quizplus · Accepted Answer

"Being an expert in the field" is not typically considered a competency factor in models focused on hospitality-specific behavior, which often emphasize skills like communication, industry knowledge, interpersonal skills, and leadership.

Based on the Feedback of a Pilot Study, the Authors