According to the article, the managers are the most important people in the hotel since they serve the customer directly.

Name: According to the article, the managers are the most important people in the hotel since they serve the customer directly.
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The article likely emphasizes that while managers play a crucial role, it is typically the frontline staff, such as receptionists and service personnel, who directly serve customers in a hotel setting.

According to the Article, the Managers Are the Most Important