One study described in the article examined a guests' affective state in relation to his or her satisfaction judgments. Which of the following was found as a result of the study?
A) Luxury hotel guests desire to feel "sophisticated"
B) Midscale lodging guests like to feel "welcome"
C) Economy hotel guests want a feeling of "comfort"
D) All of the above
E) Only a and b
Correct Answer:
Verified
Q51: In 2005, the spa industry was considered
Q52: Facial recognition is enhanced considerably by remembering
Q53: The task of remembering faces is more
Q54: Name recall is more critical and challenging
Q55: In order to build and maintain customer
Q57: Addressing someone by name involves the successful
Q58: Men are more likely to visit a
Q59: Research confirms that customer emotions play an
Q60: It is easier for one individual to
Q61: _ spas are designed to provide a
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents