Joan calls a computer company for assistance and is transferred to several different people. After she had been on hold for 20 minutes, she is disconnected. What has Joan just experienced?
A) the Peter principle
B) red tape
C) legal-rational authority
D) informationalism

Question

Quizplus · Accepted Answer

Joan experienced "red tape," which refers to excessive bureaucracy or adherence to rules and formalities, often resulting in frustration and inefficiency, such as being transferred multiple times and then disconnected.

Joan Calls a Computer Company for Assistance and Is Transferred