One Strategy of Companies Who Use Offshore Outsourcing for Customer

One strategy of companies who use offshore outsourcing for customer service calls for U.S. customers is "national identity management." This means ______.

A) helping to educate people on calls about their home country
B) selecting national identities with accents that sound trustworthy to Americans
C) cross-marketing products to the outsource country and the United States
D) posing as an American on calls, complete with an adopted American hometown and Americanized name