A customer service agent who is more interested in obtaining a customer's Social Security number rather than helping him or her resolve a particular issue has a bureaucratic personality.

Question

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A bureaucratic personality is characterized by a focus on rules and procedures, rather than on the needs of the individual. In this case, the customer service agent is more interested in obtaining the customer's Social Security number, which is a requirement for many transactions, than in helping the customer resolve their issue. This is an example of a bureaucratic personality.

A Customer Service Agent Who Is More Interested in Obtaining