You Have Recently Gone into Business as a Consultant, Specializing

You have recently gone into business as a consultant, specializing in the area of online consumer protection. As part of your services, you offer a seminar on how to avoid online consumer complaints. Which of the following practices will you immediately suggest to your clients?

A) Be sure your terms of use include extensive use of specialized legal terminology.
B) Promise not to collect any personal information.
C) Weave promotional materials into your terms and conditions of sale.
D) Be sure to accurately describe all online goods and services.
E) Dispense with confirmation procedures.