Sharon is upset with her secretary. Though everyone in the office agreed not to give Christmas presents this year, Sharon's secretary gave her an expensive bottle of perfume. Which of the following terms most likely describes Sharon's feelings of concern?
A) self- serving
B) reciprocity norm
C) cheapskate
D) role transference
E) gestation

Question

Quizplus · Accepted Answer

Sharon's concern likely stems from the reciprocity norm, which is the expectation that people will respond to each other in kind, returning benefits for benefits. Sharon may feel obligated to reciprocate the gift despite the agreement not to exchange presents.

Sharon Is Upset with Her Secretary