A regular customer went to a retail store that required two forms of identification to process a check. Because the customer had only one form of identification, the clerk refused to accept the check, and this action resulted in lost business. What is the design challenge this organization faces?
A)Balancing differentiation and integration
B)Balancing standardization and mutual adjustment
C)Coordinating the informal and formal organizations
D)Balancing centralization and decentralization

Question

Quizplus · Accepted Answer

The organization faces the challenge of balancing standardization (requiring two forms of ID) with mutual adjustment (flexibility for regular customers).

A Regular Customer Went to a Retail Store That Required