A restaurant is experiencing declining sales. It determines that the reason is that it has a formal dress code, such as a coat and tie policy for customers. Because they determine that the restaurant market in their domain prefers a more casual dress code, they eliminate the policy. This is an example of ___________.

Question

Quizplus · Accepted Answer

Isomorphism is the process by which organizations adopt similar structures and practices in order to conform to the norms of their environment. In this case, the restaurant eliminated its formal dress code in order to conform to the more casual dress code preferred by the restaurant market in their domain.

A Restaurant Is Experiencing Declining Sales