The set of overall intentions and direction of an organization with regard to quality, as formally expressed by top management is called:
A) quality management plan.
B) quality policy.
C) quality rules.
D) quality guidelines.
Correct Answer:
Verified
Q29: The study of a competitor's products or
Q30: All of the following are part of
Q31: The process of identifying relevant quality standards
Q32: Robert Kaplan and David Norton came up
Q33: Costs of support and maintenance is an
Q35: Costs of code inspection and testing is
Q36: An evaluation of the costs and benefits
Q37: Which quality management process is not focus
Q38: Which quality management pioneer is best known
Q39: The national quality program was named after
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