Ishikawa extended Deming's plan- do- check- act model to create an actionable list of six items.
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Q98: In his book Quality Is Free, Philip
Q99: Quality pioneer W. Edwards Deming is best
Q100: A _refers to the notion that
Q101: The balanced scorecard suggests viewing organizational activity
Q102: Philip Crosby defined quality in an absolute
Q104: A quality improvement plan specifies how quality
Q105: TQM requires only top management to become
Q106: Process analysis looks at what is done.
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