After Bill and Beth purchased a leather couch from The Brick, the sales associate took them to see end tables, coffee tables and lounge chairs that complement their new couch. The sales associate engaged in:

Question

Quizplus · Accepted Answer

Cross-selling involves suggesting related or complementary products to a customer who has already made a purchase, as the sales associate did by showing Bill and Beth additional furniture items that complement their new couch.

After Bill and Beth Purchased a Leather Couch from the Brick