Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved. Retailers can minimize this time by:
A) listening to the customer
B) providing the customer with clear and precise instructions
C) reducing the number of people the customer must contact
D) doing all of these
E) doing none of these

Question

Quizplus · Accepted Answer

All the options listed (A, B, and C) contribute to minimizing the time it takes to resolve customer issues, thereby improving customer satisfaction.

Customer Satisfaction Is Affected by the Amount of Time It