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When a Retailer Responds to an Economic Downturn by Putting

Question 2

Multiple Choice

When a retailer responds to an economic downturn by putting a freeze on salaries, laying off sales associates, and hiring more part-time workers, the employees tend to respond with:


A) lower job turnover
B) increased motivation and effort
C) poor customer service
D) higher levels of job satisfaction
E) all of these

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