Gina's Nail Salon is serious about pleasing its customers.Employees are trained to immediately and pleasantly respond to any customer complaints,and they are empowered to offer discounts and free add- ons to customers who believe they have received anything less than the best service.Gina's Nail Salon focuses on .
A) product improvement
B) quick service recovery
C) differentiating its product offerings
D) assurance
E) tangibles
Correct Answer:
Verified
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