A customer got a great haircut at a salon and went back six weeks later to the same person to get a second haircut.This time,the customer received one of the worst haircuts of his life.The difference between the two haircuts are due to the characteristic of services.

Question

Quizplus · Accepted Answer

The difference in the quality of the two haircuts is due to variability, which refers to the inconsistency in service quality that can occur when the same service is provided by the same person at different times.

A Customer Got a Great Haircut at a Salon and Went