Which of the Following Statements About the Service Encounter Is

Which of the following statements about the service encounter is true?

A) An employee's actions,words,and physical appearance do not represent the organization.
B) The service encounter has a social dimension and a physical dimension.
C) The customer plays a minimal role in the quality of the service encounter.
D) The quality of service delivered by a company is only as good as its best employee.
E) The quality of information provided by the customer does not affect the quality of the service encounter.