Jack was so enthusiastic about the band he saw performing at a local club last weekend that he persuaded a large group of friends to return to the club to hear the band on Thursday.Unfortunately,the band's Thursday performance was uninspired and at times off- key.The performance differences are due to the _ characteristic of service.

Question

Quizplus · Accepted Answer

The performance differences are due to the variability characteristic of service, which means that the quality of services can vary greatly depending on who provides them and when, where, and how they are provided.

Jack Was So Enthusiastic About the Band He Saw Performing