The following statements are about the relationship between job satisfaction and customer satisfaction for frontline employees who have regular customer contact:
I. employee satisfaction is positively correlated to customer satisfaction
II. employee satisfaction has no correlation to customer satisfaction
III. satisfied customers tend to raise employee satisfaction

Which of these statements are true?

Question

The following statements are about the relationship between job satisfaction and customer satisfaction for frontline employees who have regular customer contact: 
I.	employee satisfaction is positively correlated to customer satisfaction
II.	employee satisfaction has no correlation to customer satisfaction
III.	satisfied customers tend to raise employee satisfaction

Which of these statements are true?

Quizplus · Accepted Answer

Employee satisfaction is positively correlated to customer satisfaction because satisfied employees are more likely to provide better service, leading to higher customer satisfaction. Additionally, satisfied customers can positively impact employee satisfaction by providing positive feedback and creating a more pleasant work environment.

The Following Statements Are About the Relationship Between Job Satisfaction