The bureaucracy is efficient only as long as employees confront problems brought about by programmed decision rules.

Question

Quizplus · Accepted Answer

The statement is true because programmed decision rules are designed to handle routine and predictable problems. When employees encounter problems that are not covered by these rules, they must use their own judgment and discretion to find a solution. This can lead to inefficiencies and delays.

The Bureaucracy Is Efficient Only as Long as Employees Confront