The component of the hospitality product that management has almost direct control over is:
A) The physical product
B) The service environment
C) The service product
D) The service delivery
Correct Answer:
Verified
Q2: A guest room has the life span
Q4: The "moment of truth" is when you
Q5: The service sector produces how much of
Q6: Perishability and fixed capacity affect:
A) Product life
Q8: Perception is _to the customer.
A) Everything
B) Deception
C)
Q9: Word of mouth is not important to
Q10: Goods are intangible and perishable.
Q10: Which of the following is NOT a
Q11: Production and consumption occur at the same
Q12: Empowerment of employees is particularly important in
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