Empowerment of employees is particularly important in the hospitality industry.
Correct Answer:
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Q7: The component of the hospitality product that
Q8: Perception is _to the customer.
A) Everything
B) Deception
C)
Q9: Word of mouth is not important to
Q10: Which of the following is NOT a
Q11: Production and consumption occur at the same
Q12: SERVQUAL is used to demonstrate where gaps
Q13: Services are considered intangible.
Q14: Traditional marketing is all of the following
Q14: Heterogeneity of service refers to the variation
Q15: Experiences can be easily replicated.
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