The Grievance Procedure

The grievance procedure:

A) is a series of steps in which progressively higher ranking union and employer representatives attempt to resolve the issue in dispute
B) contains time limits which must be met or the grievance will be denied
C) requires employers to recognize the union as the bargaining agent of employees
D) must have three steps as provided in labour relations legislation
E) involves stewards who are appointed by the employer to assist employees with grievances.