Research shows that customers do not complain because of three main reasons. Which of the following is not one of these reasons?
A) It is not worth the time and effort
B) They believe nothing will be done even if they do complain
C) They do not know where or how to complain
D) There are not enough comment cards
Correct Answer:
Verified
Q23: Employee relationship marketing is often referred as:
A)
Q24: The main function of the loyalty circle
Q25: Frequency programs:
A) May see in increase in
Q26: Value-recovery strategies are designed to:
A) Rectify a
Q27: Loyalty programs:
A) Are mostly about promotion.
B) Show
Q29: The four ways firms can handle complaints
Q30: Using a focus group as a means
Q31: To truly practice relationship marketing, it may
Q32: Major findings by TARP demonstrated that on
Q33: Are frequency programs the same as loyalty
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