Value-recovery strategies are designed to:
A) Rectify a lapse in service delivery
B) Insure that the guest's needs are taken care of without further inconvenience
C) Insure that future service failures never occur
D) Both A & B
Correct Answer:
Verified
Q21: In the loyalty circle, value added features
Q22: A loyalty program is defined as:
A) A
Q23: Employee relationship marketing is often referred as:
A)
Q24: The main function of the loyalty circle
Q25: Frequency programs:
A) May see in increase in
Q27: Loyalty programs:
A) Are mostly about promotion.
B) Show
Q28: Research shows that customers do not complain
Q29: The four ways firms can handle complaints
Q30: Using a focus group as a means
Q31: To truly practice relationship marketing, it may
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