The reasons for Gap #1 include:
A) Insufficient relationship focus
B) Lack of upward communication
C) Both A & B
D) None of the above
Correct Answer:
Verified
Q24: The creation of an experience, as outlined
Q25: Service blueprints visually display the services by
Q26: _refers to how a customer of a
Q27: The GAP theory outlines potential gaps that
Q28: Analyzing the dimensions of service quality is
Q30: Which of the following is not one
Q31: When goods can be manufactured so that
Q32: Goods are tangible, meaning the customer can_
Q33: Perception _is to the customer.
A) Reality
B) Deception
C)
Q34: There are four components in the hospitality
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