_______refers to how a customer of a service cannot touch or feel the service.
A) Intangibility
B) Emotional effect
C) Sensitivity
D) Perishability
Correct Answer:
Verified
Q21: The degree to which the service experience
Q22: What is a Beer Stock Exchange?
A) A
Q23: Services differ from goods in all of
Q24: The creation of an experience, as outlined
Q25: Service blueprints visually display the services by
Q27: The GAP theory outlines potential gaps that
Q28: Analyzing the dimensions of service quality is
Q29: The reasons for Gap #1 include:
A) Insufficient
Q30: Which of the following is not one
Q31: When goods can be manufactured so that
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