An example of customer responsiveness is when a firm develops an elaborate database so that it can track the likes and dislikes of the customer.

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Customer responsiveness involves a company taking steps to understand and address the needs, preferences, and feedback of its customers. Developing an elaborate database to track likes and dislikes is a direct effort to gather and analyze customer information to better serve their needs and enhance satisfaction.

An Example of Customer Responsiveness Is When a Firm Develops