Shifting your emphasis away from the message to the reader suggests that serving the reader is your real concern.
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Q4: Using reader benefits in positive memos is
Q5: Reader benefits should be included in every
Q6: Goodwill endings should use standard invitations such
Q7: One of the underlying purposes of a
Q8: In an informative or positive message,details should
Q10: The first paragraph of a positive or
Q11: One of the primary purposes of a
Q12: The subject line should always be distinctly
Q13: Informative memos do not need reader benefits.
Q14: An underlying purpose of any informative message
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