All the data required to answer customer inquiries is contained within the order management system so links to other systems are not necessary.

Question

Quizplus · Accepted Answer

While the order management system may contain a significant amount of data related to customer inquiries, there may still be situations where information from other systems is required to fully answer the inquiry. For example, if the inquiry is related to a warranty claim, information from the customer relationship management or warranty management system may be needed.

All the Data Required to Answer Customer Inquiries Is Contained