Justin,a psychologist,wants to study the behavior of call center employees when they attend a call.Which of the following research settings would be most effective for this study?

Question

Quizplus · Accepted Answer

Naturalistic observation would be the most effective research setting for studying the behavior of call center employees when they attend a call. This is because the employees would behave more naturally and realistically in their actual work environment, rather than in a research laboratory or with a restricted design. An experimental observation might introduce biases and manipulate variables that could affect the behavior of the employees. Naturalistic observation allows the researcher to observe the behavior of the employees without interfering with their routine work.

Justin,a Psychologist,wants to Study the Behavior of Call Center Employees