A fishbone diagram for sources of quality is:
A)applicable to products but not services.
B)chronological, as opposed to functional.
C)diagnostic, not descriptive.
D)a cause-and-effect representation.

Question

Quizplus · Accepted Answer

A fishbone diagram, also known as an Ishikawa diagram, is a cause-and-effect representation used to analyze and identify the sources of a problem or quality issue. It is commonly used in quality control and process improvement for both products and services. The diagram is organized by identifying major categories or factors (such as people, process, equipment, and materials) and then breaking them down into subcategories that may be contributing to the problem. The resulting diagram looks like a fish skeleton, with the main problem at the head of the fish and the contributing factors as the bones. Therefore, option D is the correct answer.

A Fishbone Diagram for Sources of Quality Is