Of the costs relating to quality, probably the most difficult to measure is:
A)production cost.
B)sampling cost.
C)scrap & rework cost.
D)customer satisfaction cost.

Question

Quizplus · Accepted Answer

Customer satisfaction cost is the most difficult cost to measure as it is subjective and dependent on individual perceptions and experiences. It is also difficult to quantify and may manifest in different ways for different customers.

Of the Costs Relating to Quality, Probably the Most Difficult