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For the Post-Christmas Gift Returns, Paver's Store Added a Second

Question 46

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For the post-Christmas gift returns, Paver's store added a second clerk on December 26.Paver's expects 10 customers an hour, and the mean service time is 10 minutes.Assuming an M/M/2 queue and a single waiting line, compute the average time a customer spends in the queue.What if there were two lines with jockeying allowed?

Correct Answer:

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(Using the formulas from table 9.6,
P0 = ...

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