Full and clear communication regarding Kelsey's effectiveness as a customer service manager is enhanced by the performance appraisals she periodically receives from fellow managers,subordinates,customers,and her supervisor. This best illustrates the value of

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The scenario describes the use of feedback from multiple sources (fellow managers, subordinates, customers, and supervisor) to evaluate Kelsey's performance. This is known as 360-degree feedback, which allows for a comprehensive evaluation of an individual's performance from various vantage points. This type of feedback is often used to help individuals identify areas of strength and weakness and set goals for future growth and development. A and D are not relevant to the scenario, and while structured interviews may be a useful tool for evaluating performance, they are not specifically mentioned in the scenario.

Full and Clear Communication Regarding Kelsey's Effectiveness as a Customer