Control that gives managers information about customers' reactions to goods and services so that corrective action can be taken if necessary,is known as:
A)concurrent control
B)control system
C)feedback control
D)feedforward control
E)behaviour control

Question

Quizplus · Accepted Answer

Feedback control involves gathering information about customers' reactions to goods and services after they have been delivered, allowing managers to take corrective actions if needed.

Control That Gives Managers Information About Customers' Reactions to Goods