Behaviours that are not required of organizational members but that contribute to and are necessary for organizational efficiency, effectiveness, and competitive advantage are known as:
A)Norms
B)Instrumental values
C)Attitudes
D)Organizational citizenship behaviours (OCBs)
E)Job satisfaction

Question

Quizplus · Accepted Answer

Organizational citizenship behaviours (OCBs) refer to behaviours that are not explicitly required in a job description, but are beneficial to the organization such as helping others, volunteering for extra tasks, and engaging in proactive problem-solving. OCBs contribute to organizational efficiency, effectiveness, and competitive advantage. Norms refer to shared expectations for behaviour within a group or organization. Instrumental values refer to desirable modes of behaviour or ways of achieving goals, whereas attitudes refer to an individual's opinions and emotions towards a particular topic or situation. Job satisfaction refers to an individual's overall level of contentment or happiness with their job.

Behaviours That Are Not Required of Organizational Members but That